Is customer experience more important than employee experience?
Stephanie S. Abbott
“I think the core group of subject matter epxerts needed to really make such a big difference… patient or consumer experience, digital, marketing, process imporvement, HR and in healthcare we have clinicial…. you really need to get those minds together looking at the entire longitudinal journey. That’s where you can make the biggest different.”
-Stephanie S. Abbott
Stephanie gets it. 🎯 We have moved beyond the “customer/patient experience” vs “employee experience”. It is about the human experience. ❤️
And, she brought all of herself to the episode. 😇
Listen to full episode:
